Privacy Policy

At Deviceorbit, I prioritize the protection of your personal information. This Privacy Policy outlines how I collect, use, and safeguard your data when you engage in repair services, trade-ins, or purchase phones from me. By availing of these services or making a purchase, you agree to the terms stated below.

Information I Collect

I may collect personal information you voluntarily provide, including but not limited to:

  • Name, phone number, email address, and postal address
  • Device information, including model and serial number
  • Payment details for processing transactions
  • Trade-in details, including device condition and ownership verification
  • Communication records related to your inquiries or service requests

How I Use Your Information

Your personal information is used to:

  • Process and complete repair services, including contacting you for updates and after-sales support
  • Facilitate trade-ins, including verifying device details and processing the trade-in transaction
  • Fulfill phone purchases, including order processing, delivery arrangements, and customer support
  • Communicate with you regarding your repair, trade-in, or purchase, including order confirmations and shipment notifications
  • Improve my services, website functionality, and customer experience
  • Comply with legal obligations and fraud prevention measures
  • Send promotional and marketing materials (you may opt out at any time)

Data Protection and Security

I implement industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. Access to your data is restricted to authorized personnel only. Third-party service providers assisting in payment processing, logistics, and technical support are bound by confidentiality obligations.

Device Function-Testing Policy

For repair function-testing purposes, I may request your password or device unlock, strictly for accessing essential functions such as the dialer, camera, and settings. Sensitive data, including messages, photos, and applications, will not be accessed. Any breach of this protocol is strictly prohibited under the Personal Data Protection Act (PDPA). If you are uncomfortable providing your password, please inform my team before the repair. However, incomplete function-testing may lead to delays and a limited warranty on replaced parts.

Data Sharing and Third-Party Services

I do not sell, trade, or rent your personal information to third parties. However, I may share your information with trusted third-party service providers when necessary for:

  • Payment processing and fraud prevention
  • Order fulfillment and delivery logistics
  • Technical support and service diagnostics
  • Compliance with legal and regulatory requirements

All third-party providers are contractually obligated to protect your data and use it solely for the specified services.

Data Retention

Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Once your data is no longer needed, I will securely delete or anonymize it in compliance with applicable laws.

Marketing Communications

I may use your contact information to send you promotional materials, service updates, and special offers. You can opt out of marketing communications at any time by clicking the “unsubscribe” link in the emails or contacting me directly.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be posted on Deviceorbit, and your continued use of my services constitutes your acceptance of the revised policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or my privacy practices, please email me at deviceorbits@gmail.com.